Problem-solving, as a service

Got a problem? Two guys and a dog are on it.

Tell us what is broken, stuck or confusing. Alex and Jay dig in, Spot keeps watch, and we keep you posted until it is solved.

Free to submit. You get a plan and a price before any work starts.

Illustration: Alex with a wrench, Jay with a checklist, and Spot the dog in an orange bandana

How it works

Three steps. No runaround.

  1. Submit a problem

    Tell us what is broken, stuck or confusing. A few sentences is plenty.

  2. We dig in

    Alex and Jay read it, ask what they need to, and send you a plan and a price before any work starts.

  3. Solved

    We keep you posted at every step. When it is done, we say so, and Spot wags.

What we solve

The kinds of problems we take on.

Examples. Not sure yours fits? Send it anyway.

Coming soon

A dashboard for every problem.

We are building a page where each problem moves from Submitted to Digging in to Solved, with notes from Alex and Jay and Spot as the status light. Until it is ready, we keep you posted by email. This is how it will work.

      A preview of the dashboard we are building. The example ticket is made up to show how it works.

      Pricing

      Simple plans, coming soon.

      Until plans launch, every problem is priced on its own, before any work starts.

      One-off

      One problem, solved.

      Coming soon

      • One problem
      • A plan and a price before work starts
      • Updates at every step
      Submit a problem

      Monthly

      For the steady trickle of life stuff.

      Coming soon

      • Several problems a month
      • Priority in the queue
      • Updates at every step
      Submit a problem

      Team

      For a small business or a household.

      Coming soon

      • Several people, one account
      • A regular check-in
      • Updates at every step
      Tell us what you need

      Meet the team

      Two guys. One dog.

      Illustrations for now. Photos soon.

      Illustration of Alex

      Alex

      One of the two guys

      Reads your problem, works out the fix, and gets it done.

      Illustration of Jay

      Jay

      The other guy

      Reads your problem, keeps you posted, and makes sure it gets done.

      Illustration of Spot

      Spot

      The dog

      Chief morale officer. Also the status light: if Spot is sniffing, someone is on it.

      FAQ

      Questions, answered.

      What counts as a problem?

      Most things that are broken, stuck, confusing or simply a pain to do yourself. If it is not something we can solve, we say so and point you somewhere better.

      How much does it cost?

      Prices are coming soon. For now every problem gets its own plan and price first, and nothing starts until you say yes.

      Do I need a subscription?

      No. Plans are coming later, and one-off problems will always be welcome.

      Where do you work?

      The service area is still being decided. Tell us where you are when you submit, and we will tell you straight away whether we can help.

      How do I follow my problem?

      By email for now. The dashboard shown above, where you can follow each step, is on its way.

      What happens to what I send?

      We use it only to reply to you and work on your problem. It is stored with our hosting provider, Cloudflare, and never sold or shared. Email hello@rvrs.ai and we will delete it.

      Is Spot really involved?

      Spot attends, supervises and approves. He does not hold tools.

      What's the problem?

      Describe it in your own words. We read every one and reply by email.

      How soon?

      We use your details only to reply about this problem. They are stored with Cloudflare, never sold or shared, and deleted on request: hello@rvrs.ai.